Privacy Policy

Last Updated:

At Laundry Pro, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App"). Please read this policy carefully. By using the App, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several types of information to provide and improve our services:

Personal Information

  • Contact Information (name, email address, phone number)
  • Business Information (business name, address, tax identification)
  • Payment Information (processed through integrated payment gateways, we don't store payment details)

Business Data

  • Customer records (names, contact details, laundry preferences)
  • Transaction history (services requested, payments, dates)
  • Inventory and operational data

Technical Information

  • Device information (model, operating system, unique device identifiers)
  • Usage data (features accessed, time spent, error reports)

2. How We Use Your Information

  • To provide, maintain, and improve our services
  • To process transactions and send related information
  • To communicate with you (support, updates, security alerts)
  • To personalize your experience and develop new features
  • To monitor and analyze usage patterns for service optimization
  • To detect, prevent, and address technical issues or fraudulent activity
  • To comply with legal obligations

3. Data Sharing and Disclosure

We may share information in the following circumstances:

  • Service Providers: With third parties who perform services on our behalf (hosting, analytics, customer support), subject to confidentiality agreements
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Legal Requirements: When required by law or to protect our rights, safety, or property
  • Aggregated Data: Non-personal, aggregated statistics may be shared with partners

We do not sell your personal information to third parties.

4. Data Security

  • We implement appropriate technical and organizational measures to protect your data
  • Data is encrypted in transit using SSL/TLS protocols
  • Access to personal information is restricted to authorized personnel
  • Regular security assessments are conducted

While we strive to protect your information, no electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

  • We retain personal information only as long as necessary for the purposes outlined in this policy
  • Business transaction data is retained to provide ongoing service and comply with legal obligations
  • You may request deletion of your account and associated data, subject to legal retention requirements

6. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data
  • Restriction: Request limitation of processing
  • Objection: Object to certain processing activities
  • Portability: Request transfer of your data to another service

To exercise these rights, please contact us using the information below. We may need to verify your identity before processing requests.

7. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your country, where data protection laws may differ. We take steps to ensure your data is treated securely and in accordance with this policy.

8. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

9. Changes to This Policy

  • We may update this Privacy Policy periodically
  • We will notify you of significant changes through the App or via email
  • Your continued use after changes constitutes acceptance of the updated policy
  • The "Last Updated" date at the top indicates when changes were made

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

  • Email: hello@londrysoft.com
  • Phone: +254712299787
  • WhatsApp: +254712299787